Refund and Returns Policy

Refund & Return Policy

At Mariners Basket, your satisfaction means everything to us. We are committed to delivering the freshest seafood and meats to your doorstep with utmost hygiene and care. If something isn’t right, we’re here to make it better.

Returns

Due to the perishable nature of our products, we do not accept returns once an order has been delivered. All seafood and meat is cut and packed fresh after you order, to ensure the highest standards of quality and hygiene

Refunds or Replacements

We offer refunds or replacements under the following conditions:

You received the wrong product
Your order was incomplete or missing items
The product was damaged or spoiled upon arrival

To be eligible, please contact us within 2 hours of delivery with:

A clear photo of the product in question
Your order number
A short description of the issue

Once we verify the concern, we’ll either:

Issue a full/partial refund to your original payment method or as store credit.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

How to Request a Refund/Replacement

You can reach us via:

Please make sure to get in touch within 2 hours of delivery for us to help you effectively.

Order Cancellation

Orders can be cancelled up to 30 minutes after placing, provided they haven’t already been cut or packed. Once processing begins, cancellation is no longer possible as we begin preparing your order fresh

Contact Us

Have a concern? Just drop us a message — we’re always happy to help and make things right. Our goal is to ensure every bite you take from Mariners Basket is fresh, safe, and satisfying.